Monthly Archives: April 2018


What Matters Most: Trust

I came across an article on recently that I thought insightful. The title of the article is Google Spent Years Studying Effective Teams. This Single Quality Contributed Most to Their Success. Their finding? What mattered most was Trust, a major underpinning being psychological safety. These are emotional outcomes. They don't magically appear. They result from behaviors we exhibit when we interact with one another. And I dare say that psychological safety is a prerequisite for vibrant, frictionless, collaboration. The article highlights these behaviors promoting Trust: mutual respect, empathy, authenticity, integrity, helpfulness, candor, commitment, humbleness (or vulnerability), transparency, acknowledgement, recognition, and appreciativeness. Wow, that's quite a list! How do I keep all of these in mind? I say just be aware that they matter. I think IT Leaders and Managers need to be example for others to follow and adopt these behaviors. To be helpful and spread the word that they matter. It's interesting that when one exhibits these behaviors to another, the other person reciprocates. We are biologically wired to socially connect, To some extent it is 'tit for tat' behavior. It can start with you. This calls to mind the principle of reciprocity, or reciprocal behavior. The principle of reciprocity has been subject to extensive research. Robert Axelrod's research used game theory in which game theorists played computerized iterations of the Prisoner's Dilemma. Axlerod learned that the best cooperative strategy is 'tit-for-tat'. Tit-for tat is best described as a strategy of one party mirroring the response of the other party. As long [...]

By | 2018-10-26T01:45:26+00:00 April 8th, 2018|