Monthly Archives: September 2018

//September

7 Interpersonal Communication Skills that Drive IT Manager Success

I’m often asked by technologists why they should spend their precious training time and dollars studying soft skills. After all, they know how to ask questions, listen to others and so on, they have been doing it their whole lives. My answer is “Rather than using gut feel when negotiating, influencing, resolving conflict and/or just talking with others, if you learn and use structured interpersonal communication processes and techniques, you can improve your effectiveness through continual process improvement.” That is to say, just like any other defined process, experience using defined soft skill techniques, allows you improve them over time. These soft skills techniques can enhance your job performance, position you for promotion and/or simply help get you the best projects and technologies to work on. This first blog post is an overview of how IT Managers and IT Executives can improve their craft and accelerate their careers using this non-technical side of their skill set. Future posts will dig into each of these topics more deeply. In the IT Management ranks, being a successful IT manager requires four primary types abilities, unrelated to the technology being overseen. These abilities are: • Interpersonal communication skills • Leadership skills • Management skills • Business-of-IT skills Today, I’d like to discuss the seven skills that fall within the “Interpersonal communication” category. When reviewing this list, it may surprise you to see that Emotional Intelligence (EQ) is not among them. The reason is that every successful human interaction requires a certain degree of EQ. Therefore, EQ [...]

By | 2018-10-16T19:35:41+00:00 September 7th, 2018|