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Class Description


Interpersonal Communication (one day)

Interpersonal communication skills, ranging from emotional intelligence, to questioning techniques, to active listening, are key factors in professional and organizational success.

This class is specifically designed to enhance the participant's ability to communicate with others by expanding their knowledge in communication techniques, concepts, and best practices.

Class Topics include:
  • Emotional intelligence
    • Why EQ, not EI?
    • Self Awareness and Self Management
    • Social Awareness and Relationship Management
  • Question Types
    • Closed, Open and High Yield
  • Question Usages/Purposes
    • Accuracy, Clarification, Completeness, Relevance, etc.
  • Active Listening
    • Traditional Topology
    • Caring Topology
  • Listening Styles
    • Action, Informational, etc.
  • Visual, Auditory, and Kinesthetic Communications
    • Understanding of the three basic types
  • Building Rapport
    • First impressions, barriers, techniques, etc.
  • Problem Solving Listening Framework
    • Person, Topic, Delivery, and Setting
  • Body Language
    • Movements, postures, gestures, etc.
Key Take-Aways:
  • An understanding Emotional Intelligence concepts
  • Working knowledge of question types and techniques
  • General communications techniques needed to maximize the value of personal and professional interactions

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