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Class Description

Managing in a Multi-Generational Workforce

For the first time in human history, four (and soon to be five) generations of employees are in the workforce. The reason for this phenomenon is twofold. First, people are living longer and second, older workers, by choice or necessity, are retiring at much older ages. As a result, it has become commonplace to see workers side-by-side who are more than sixty years apart in age.

While this age span has many wonderful aspects and advantages, it also brings forth various management challenges for managers of all ages.

Each of these generations brings different experiences, motivations, philosophies on life, and views toward the workplace. As a result, managers of all ages must understand now to effectively manage workers of the generations not their own.

This class provides insights, hands-on techniques, and practical advice on how to effectively manage in today's multi-generational workforce.

Class Topics include:
  • The Five Generation Workforce
    • Generational Names
    • Generational Experiences
    • Traditionalists
    • Boomers
    • Generation X
    • Millennials/Gen Y
    • Generational Challenges for Managers
  • Power of Diversity
    • Types of differences
    • Points of view
    • Thought process
    • Matching your constituency
    • Stereotypes
  • Generational Tendencies
  • Digital Natives, Immigrants and Hybrids
    • Digital Native definition
    • Digital Immigrant definition
    • Digital Hybrid definition
  • Stereotypical Views of Technology
    • Right and Wrong?
    • Digital Natives
    • Digital Immigrants
    • Digital Native and Immigrant Divide
    • Divide in Philosophy
    • Divide in Uses
  • Cross-Generational Management Issues
Key Take-A-Ways:
  • Understand each generations' experiences, motivations, philosophies on life, and views toward the workplace.
  • Understand digital natives, digital immigrants and digital hybrids and their stereotypical views on technology.
  • Learn specific techniques on how to manage a multi-generational workforce

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