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Class Description

IIBA BABOK Soft Skills Competency Training Class
(1 ad 2 day otpions)

As described in the Business Analyst Book of Knowledge (BABOK), there are several underlying soft skills competencies which support and enhance the practice of business analysis.

This class contains topics specifically selected to build the competencies needed to help ensure Business Analysts professional success.

These BABOK underlying soft skills competencies/topics are:

Analytical Thinking and Problem Solving
  • Strategic Thinking and Planning
  • Problem Solving and Decision Making
Behavioral Characteristics
  • Five Step SERVE Consulting Model
  • 'S' - Setting up a Relationship
  • 'E' - Establishing Needs
  • 'R' - Recommending Solutions
  • 'V' - Valuing Objections
  • 'E '- Executing - Next Steps
Business and Technology Knowledge
  • Leading Edge IT Technologies, such as,Cloud Computing, Internet of Things, Digital Transformation, etc.
  • User Experience
  • Internal Client Service Concepts
Communication Skills
  • Emotional Intelligence
  • Question Types and Purposes
  • Active Listening
Interaction Skills
  • Conflict Resolution
  • Being an Agent of Change
  • Leadership without Authority

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