Managing difficult employees isn't easy. It wastes time, takes lots of energy, tends to cause problems and usually creates mounds of paperwork. In IT it can be especially challenging.
The good news is that if you handle the situation correctly, you may be able to dramatically improve attitude, work quality, and general performance. On the other hand, if the person doesn't or can't improve, you may eventually have to remove them (with the help of HR of course).
This class is designed to help IT managers deal effectively with difficult staff members by first categorizing their problem type and then acting to correct the situation. This class can easily be customized to fit your company HR policies.
Class Topics Included Based on Class Length:
Seven types of difficult employees
Types of difficult techies
Technical Ability Issues
Personality Trait Issues
Difficult Employee Conversations
Addressing Employee Responses
Action / Reaction(s)
Conceptual discipline framework
Outlines an overall framework containing six levels of increasing disciplinary action
Describes steps in the framework
Steps begin with friendly constructive criticism and if needed, end in termination
Dealing with specific situations
Knowledge to manage various common types of employee issues
Understanding how to strategically deal with unexpected issues and actions
The effect that employee issues can have on team morale and your career