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Class Description


Negotiation Skills (one day)

IT managers negotiate with vendors about price, delivery dates, service levels, and a myriad of other topics. They also negotiate with their business users on everything from budget to software application features. As a result, negotiation skills are a key element of both IT organizational success and individual professional career development.

This class describes negotiation styles, keys to successful negotiation, how to deal with difficult negotiation tactics, and other related topics.

Class Topics include:
  • Important concepts
  • Purpose of Negotiation
  • Needed Negotiation Environment
  • Negotiation Styles
  • Negotiation Approaches
  • Negotiation Preparations
  • Negotiation Strategies
  • Dealing with Difficult Tactics
  • Building Your Negotiations Skills Discussion
Key Take-Aways:
  • Understanding of key negotiation strategies and tactics
  • Insights into proper negotiation preparation
  • A life skill you can use at work and home

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