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Class Description

IT Consulting Excellence Using SERVE

This IT Consulting Excellence Using SERVE course is designed to provide participants with the concepts, tools and best practices needed to increase their business acumen, enhance the value of the IT services they provide to internal and external clients, enhance their current job performance, accelerate their career advancement, and help maximize overall IT effectiveness.

Class Objectives:

  • Maximize project revenue and profitability
  • Effectively deal with scope creep and other work modifications
  • Use the SERVE consulting methodology
  • Build client trust and long-term relationships
  • Develop a strong professional reputation
  • Apply novel approaches to communicate with internal clients and others

Duration:

  • One day

Class Topics include:

  • Consulting as a Profession Discipline
  • Consultant and Client Goals
  • Project Revenue Maximization
  • Scope Creep and Work Modifications
  • The Five-Step SERVE Consulting Model Description
    • S – Setting up a Relationship
    • E – Establishing Needs
    • R – Recommending Solutions
    • V – Valuing Objections
    • E – Executing – Next Steps

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