9 IT Action/Reaction Office Influencer Techniques – Part 1
One of my favorite ways to influence others is to perform a task that needs to be done anyway and to do it a manner that causes the other person to react in a specific way. For example, if a Project Manager needs a project stakeholder to respond to emails more quickly, The Project Manger should respond to their emails quickly with the hope that they will return the favor. I worked with a an IT executive who took two or three days to respond to my emails. This was problematic because I was under a tight deadline and could not move forward without the executive’s input on certain aspects of the project. In an attempt to speed up his replies, I would answer his messages within five or ten minutes. Because I always replied to his email messages right away, over time, he felt guilty that he did not do the same for me. As a result of this guilt, he began to return my email messages as soon as they arrived. Truth be told, this story falls under the category of: If you can’t be smart, be lucky. Initially, I started responding to his emails so quickly because I thought he would email back right away if I could catch him while he was still working on email. It wasn’t until weeks later that he realized his change was an influence-based reaction to my action. I got the result I wanted, but not for the reason I expected. I had no [...]