ITMLP 2019-07-26T14:43:40+00:00

Information Technology Management and Leadership Professional (ITMLP)


The ITMLP Certification Boot Camp training class contains a collection of key IT topics designed to increase the effectiveness of new and would-be IT managers by widening their knowledge of IT, discussing techniques to enhance user support and satisfaction, providing insights into motivating technical professionals, and providing information on the use of various IT best-practices.

This three-day boot camp contains the rigorous, down-to-earth practical advice, and IT-applicable case scenarios needed to help you distinguish yourself as a superior leader in the highly technical, yet people-driven world of information technology.

Developed by an experienced CIO, and then vetted by a board of senior IT industry executives, the ITMLP shows that those who successfully complete Final Exam, brings credible and validated industry knowledge to the organizations they serve

Conflict Resolution

  • Conflict Strategies
  • Quick Conflict Resolution Tips
  • Conflict Resolution Process

Creating Innovative Solutions

  • Thoughts on Innovation
  • The Innovation Process
  • Root Cause Analysis Tools
  • Brainstorming Tools
  • Selection and Prioritization Tools

Dealing with Difficult Techies

  • Types of difficult techie
  • Difficult employee conversations
  • Constructive feedback
  • Question Restatement and Responses

Great Internal Client Service

  • User Experience
  • Internal Client Service Concepts
  • Managing Client Satisfaction
  • Managing Client Expectations
  • Measurement and Prioritization

IT Funding and Cost Center Management

  • Components of your budget
  • IT funding and allocations
  • Annual budget process
  • IT budget issues and tips

Leading Through Influence

  • Barriers to Influence
  • Influence Power Rating
  • Cialdini’s Six Principles of Influence
  • Cohen-Bradford Influence Currencies

Managing Virtual Teams

  • Stakeholder oversight
  • Team leadership and interaction
  • Business process & CSF’s
  • Cultural intelligence

Methodology and Key Process Overview

  • Waterfall, Agile, RUP, scrum, XP, and more
  • Source code control, bug tracking
  • Multiple programmer complexities
  • Developer/tester coordination

Vendor Management

  • Providers and strategic partners
  • Considerations when selecting a vendor
  • Vendor management life cycle
  • Vendor oversight
  • Outsourcing and cloud considerations

Workforce and Salary Planning

  • Project/Production Team Mathematics
  • Salaries and Career Tracks
  • Salary Planning Mathematics