Spend time “on” and “in” your IT department
The idea of spending time “on” and “in” your IT department is best described using the example of a small one-person consulting firm specializing in management consulting. Like most small companies, the owner, has two primary responsibilities; first, generating revenue by doing hands-on consulting and second, trying, to find future consulting assignments. The problem is that if you try to maximize your revenue by spending all your time working on your current client, when your consulting engagement ends, you don’t have your next client lined up. Alternatively, if you spend too much time marketing, you run the danger of not properly servicing your current client and/or reducing your billability. Department managers have a similar dilemma. That is to say, if you spend too much time ”In” your department working on tasks performed within the department, you don’t have time to properly manage your staff and/or perform manager-level tasks such as salary planning and budgeting. Alternatively, if you spend too much time “on” your department, performing general management functions, then you run the risk of not properly managing your staff. One of the hardest things for self-employed consultants and first-line managers is to properly divide their time between these two types of activities. This phenomenon is doubly true if the manager is in a player/coach type role where he/she officially has both managerial and individual contributor type responsibilities. Some of the reasons that this balance is hard to achieve are: The pressure to complete department tasks on time and under budget prevents you [...]