My last blog described the first four action/reaction influence techniques that IT professionals can use when trying to influence their business partners or others with the IT organization.  This week’s blog discusses the remaining five techniques. 5. Doing Tasks You Don’t Like  As a IT manager or executive, if you do all the fun stuff and leave the important but uninteresting or dangerous tasks to others, many issues will arise, including: Your team will resent you. Your staff will be unwilling to perform unwanted tasks. Your team’s motivation will be reduced, resulting in lower productivity and increased attrition. Your action of sharing the uninteresting or dangerous tasks has the reaction of: Showing people you are a team player, thus, increasing their willingness to follow your instruction. Causing your team (and others) to perform these tasks more willingly because they know you won’t ask them to do anything you wouldn’t do yourself. 6. Taking Logistical Control Taking logistical control is a negotiation trick that employs both influence and team-building-based concepts. From an influence perspective, being proactive and organizing the group’s logistical needs positions you to take a leadership role in the overall negotiation process. From a team-building perspective, once you have taken a leadership role and the group’s culture is formed, modifying that culture becomes very difficult, thus cementing your role as the overall negotiation leader. Continuing with the negotiation example, if you take care of the negotiation’s logistics, such as booking the conference room, sending out the meeting invitations, and ordering lunch, the [...]

One of my favorite ways to influence others is to perform a task that needs to be done anyway and to do it a manner that causes the other person to react in a specific way. For example, if a Project Manager needs a project stakeholder to respond to emails more quickly, The Project Manger should respond to their emails quickly with the hope that they will return the favor. I worked with a an IT executive who took two or three days to respond to my emails. This was problematic because I was under a tight deadline and could not move forward without the executive’s input on certain aspects of the project. In an attempt to speed up his replies, I would answer his messages within five or ten minutes. Because I always replied to his email messages right away, over time, he felt guilty that he did not do the same for me. As a result of this guilt, he began to return my email messages as soon as they arrived. Truth be told, this story falls under the category of: If you can’t be smart, be lucky. Initially, I started responding to his emails so quickly because I thought he would email back right away if I could catch him while he was still working on email. It wasn’t until weeks later that he realized his change was an influence-based reaction to my action. I got the result I wanted, but not for the reason I expected. I had no [...]

Saying no is an often-overlooked influence technique. It is not simply saying no; it’s saying no and suggesting you or the other person/people involved do something differently. For example, someone asks you to give them a recap of a meeting they missed, but you don’t have time to do so. Rather than just saying no, you could use a leading question, saying, “I’d like to help, but I’m afraid I might accidentally leave out an important point. Did you know that the meeting’s minutes are available online in the meeting notes? Do you think it would be better to look there?” This type of technique has the dual benefits of saving you from having to spend time recapping the meeting and simultaneously redirects the person to a place where they can get the needed information. Using these types of “redirection techniques” can save you from: Feeling confrontational by saying no. Offending non-IT business partners Agreeing to perform work you don’t want to do. Wanting to help but not having the needed time, information, and/or resources to provide assistance. The topics/techniques that follow are alternative ways to say no without actually saying no by either providing alternatives or redirecting the question. 1. Saying No Using Redirection This technique is best when you are willing to help but believe what they are asking you to do either won’t work or you would rather do it a different way. In this case, your reply should provide an alternative solution, such as: I’m sorry I won’t be [...]

Multi-step communication consists of predefined processes crafted to create a specific response and/or outcome. This communication type is often used in conflict resolution, difficult conversations, change management, motivation, and other related activities. At their core, however, they are influence vehicles generic enough to be used in situations of all types. 1. Problem/Vision Statements Within a business setting, this technique is primarily used to gain approval and/or funding for a specific project. The “problem statement” defines the issue that must be solved, and the “vision statement” describes the desired end-state once the problem has been corrected. The format for each statement is shown below: Problem statement: The problem is _____, resulting in ______, thereby causing ______. Vision statement: It would be great if _____, allowing us to ______, thereby having the effect of _________. For example, if the VP of sales wants funding to upgrade the company’s customer relationship management (CRM) system. The VP could say: Problem statement: The problem is the CRM system is running slowly, resulting in inefficiencies in our sales process, thereby causing lower company revenue. Vision statement: It would be great if we upgraded the CRM software, allowing us to increase sales personnel efficiency, having the effect of increasing company revenue. The concept is that the problem causes feelings of anxiety and urgency, and the vision describes the problem-free future state. The trick is to get decision-makers to buy into the problem statement. Then it is easier to influence them to approve the funding or solution. 2. Fear/Protection The Fear/Protection [...]

Sometimes it is not what you say, it is how you say it, when you say it, where you say it, and/or the process you use to say it. There are different techniques you can use in a seemingly ordinary conversation that dramatically enhance your ability to influence others. Your goal when experimenting with these techniques is to internalize them through practice, so using them does not seem calculated, disingenuous, or opportunistic. The beauty of these techniques, in addition to their general applicability as an influence-based tactic, is that they are easily incorporated into other types of interactions, such as negotiation, conflict resolution, delegation, vendor management, and other IT-related activities. While reading this blog, you should consider the following questions: Which techniques do I like most and want to incorporate into my personal conversational repertoire? How do others use these techniques on me, and why do they work? How can I use these tactics in other interpersonal communications like negotiation and conflict resolution to increase my effectiveness? Which tactics that I have observed others using would I like to use? 1. Storytelling Using stories to convey information, maintain historical records, influence others, and perpetuate cultures, religions, and family identities is as old as humanity itself. Humans are internally wired to enjoy stories. Don’t children want a bedtime story before going to sleep? Storytelling was the primary vehicle for passing information from generation to generation for a very long time. Politicians often begin speeches by defining their accomplishments in terms of facts and figures. [...]

Push and pull influence refers to two opposing influence types: Push type influence: Urging or forcing a person or group to perform a task, rather than motivating them to comply or help. Pull type influence: Attempting to motivate a person or group to want to comply or perform the task at hand. At first glance, it may seem that push is bad and pull is good. However, they can both be good or bad depending on the tactics and desired outcome.  For example, pushing employees to use strong passwords while simultaneously motivating (pulling) them to we watchful for phishing type emails are a great combination that help safeguard the company’s digital assets. Push Type Influence Push influence can take many forms. Some forms we all see and follow on a daily basis, some we choose to follow for our own wellbeing, and others we try to avoid because they attempt to force us where we do not want to go. Some push influences include legal requirements, expert authority, industry standards, societal norms, and regulatory mandates. All these pushes are to keep us safe and healthy, but they are pushes nevertheless. Examples of these types of push influences include: Legal requirement: When driving a car, you must stop at red lights and go on green lights. As an interesting aside, the societal norm in Massachusetts, where I live, is if the traffic light turns yellow, you accelerate through it before it turns red. Expert authority: Doctors instruct us what to eat, what medication [...]

As a CIO, department manager, or individual contributor, the ability to influence your peers, vendors, business partners, and others is key to both your organization and your professional reputation. When people think about influencing others, they often think about short-term tactics that are sales-like in approach and appearance. While these certainly are influence techniques, I would like you to widen your thinking and perspective on influence within the workplace and in general. Below are seven key influence strategies that can be used alone or in combination to achieve your desired outcome. 1. Strategic Influence Strategic influence is a long-term, holistic approach to building the influence you would like to wield in the future. This could be leadership in a business, technical, or social arena. It could also be quietly and efficiently building credibility, connections, skills, knowledge, and/or infrastructure for use in the future. Strategic influence may mean taking a leadership role in your company’s digital strategy, business direction, and key internal projects, and/or implementing processes supporting a leading industry trend. This long-term, strategic influence not only builds your resume, but it enhances your professional brand as a business and technical leader. Use strategic influence to: Create a personal career development plan. Lay the foundation for influencing specific people by performing specific actions now that will pay influential dividends later, such as: Providing some assistance and/or minor favors. Building relationships with those you would like to influence. Increasing your subject-matter expertise. 2. Tactical Influence Tactical influence uses specific, short-term, influenced-based tactics to gain the [...]