Class Description
Effective Workplace Communication
This Effective Workplace Communication course is designed to enhance the students’ ability to effectively communicate with their peers, clients, management, vendors, staff and others by expanding their knowledge of communication-based concepts, techniques, and best practices.
Course Objectives:
Upon completion of the Effective Workplace Communication course, students will be able to:
- Use emotional intelligence concepts to their professional advantage
- Use structured questioning techniques to fact finding and other workplace-related discussions
- Apply structured listening techniques to gain deeper understanding of problems and issues
- Maximize the value of personal and professional interactions
Duration:
- One day
Class Topics include:
- Emotional Intelligence
- Question Types
- Question Usages/Purposes
- Active Listening
- Listening Styles
- Merrill & Reid Social Styles
- Visual, Auditory, and Kinesthetic
- Passive, Aggressive, and Assertive
- Problem Solving Listening Framework
- Email Communications
- Body Language