Class Description
IT as an Agent of Change
This IT as an Agent of Change course is designed to provide students with the knowledge, skills and techniques needed to facilitate efficient and successful change within their organizations.
Course Objectives:
Upon completion of the IT as an Agent of Change course, students will be able to:
- Apply key industry change methodologies
- Use the ERICA Change Framework to facilitate individual and organization change
- Enhance project success through accelerated change adoption and acceptance
Duration:
- One day
Class Topics include:
- Questions and Concepts
- Why change is so hard
- Implementing change in-person versus virtually
- Internal and external drivers of change
- Myths About Change
- Pettigrew & Whipp’s Typology
- Lewin’s 3 Stage Model of Change
- Kotter’s Eight Step Change Model
- Necessary Conditions for Effective Change
- Agents of change
- Evaluating change effectiveness
- Deciding to Make Change Happen
- Key questions when planning for change
- Decision points
- Strategic points
- Tactical points
- o Overcoming Resistance to Change
- Organizational resistance
- Individual resistance
- Key questions when planning for change
- ERICA Change Framework
- Environment
- Reason
- Vision
- Urgency
- Impact
- Scope
- Resources
- Management support
- Available funding
- Available people
- Individuals
- Personal Attributes that Facilitate Change
- Creating Constructive Monologue
- Maximize Your Change Management Attitude
- Be the Intrapreneur
- Emotional Stages of Change
- Culture
- Micro-Culture
- Key Factors in Cultural Change
- Steps to Change Corporate Culture
- o Action
- Plan
- Execution
- Measurement
- Environment