7 Ways to talk with business users
When my team and I talk with our business counterparts about our software development projects, they seem not to care. How should I deal with this issue? As much as we love the technologies we use and how they work, most of our business users don’t. Business users are, generally speaking, looking for solutions to their problems and not necessarily the behind-the-scenes technologies that make it work. That said, you will know you are talking too technically to your business users when: Their eyes glaze over and don’t seem to understand what you are talking about When they don’t ask you any follow-up questions regarding your articulately stated technical explanations When the users say “That sounds great, but what does this mean for me?” When the users just say “Great, thanks” with no added comment and then change the subject. Additional ways to know you’re talking too technically to your users is to: Watch the body language of the person you are talking to for visual cues that they are bored, uninterested, or totally lost Listen to their tone of voice to see if it sounds dismissive and they are trying to end the conversation The habit of speaking to business people too technically can be very career limiting. From an IT management perspective, it’s great when the people in your group can communicate effectively with those outside of IT. Doing so, has the following benefits: Reducing the chance of miscommunications on an array of topics, including business requirements, resource planning, user [...]