Certificate in IT Interpersonal and Team Communication (ITITC)

Class Description:
This 8-week certificate class provides IT professionals with the essential interpersonal and team communication skills needed to enhance their job performance and prepare them for formal and non-formal leadership roles. Participants will learn strategies for effective technical communication with non-technical stakeholders, active listening techniques, running effective meetings, storytelling and presentation skills, AI-based communication tools, and more.

Prerequisites:
None

Class Logistics:

• 8 weeks in length, with a new IT leadership based topic each week
• Each week includes
  • 1-hour virtual, instructor-led group coaching sessions are on Mondays 2:00pm – 3:00pm US Eastern time (EST))
    • Discussion and Q&A on the week’s instructional video and topic in general
    • Q&A on previous topics, IT industry trends, key IT events, and other related topics
    • Group coaching on current IT challenges and career related topics
  • 45-minute on-demand instructional video and student guide on the weekly topic
  • Optional review quiz providing immediate feedback and instruction
  • Optional curated and supplemental reading

Cost:
The cost is $995 per student, which includes:

• All items listed in above class logistics section
• One-year access to our IT Leadership Growth Library
• Monthly Alumni Continuous Learning Newsletters
• 16 PDUs (Professional Development Units) to be used toward ongoing educational requirements of other certifications (if applicable)

Topics and week number: Topics subject to change based on industry trends and class group  request

1. Orientation: Class introductions, logistics, logins, and program overview
2. Concepts and Strategies: Emotional intelligence, active listening, asking purposeful questions, and more
3. Non-IT communication: Communicating technical concepts to non-technical executives
4. Storytelling: Creating influential and effective business-related stories
5. Presentations: Designing, building, and delivering high quality and effective presentations
6. Running meetings: Staff, one-on-one, status, on-site and virtual venues, ice breakers, controlling the room, and more
7. AI-assisted communication: Using AI-based tools to enhance interpersonal communication
8. Next Steps: Continuing your journey of interpersonal and team communication growth