10 Questions that can help your IT department be more innovative

There has been a big push by our new CIO for our IT organization to be more innovative. What things can I do in my department to enhance our innovative culture? Innovation doesn’t always require the use of new leading technologies, such as AI. Within IT, innovation most often comes from innovative ideas on how to use technologies and equipment you already own. Below are 10 questions you can ask your staff, maybe one question per weekly staff meeting, that may help you drive innovation within your department: How are other industries using technologies that our company currently owns? What technologies are our competitors using that are giving them a competitive edge against our company? How can we combine two or more technologies our company owns in creative ways to solve business problems? What open-source software can be inexpensively integrated into our existing infrastructure in a secure way that helps IT or organizational productivity? If budget was not an issue, what could we do to enhance your technical environment? Then, how can we do it less expensively? Are there any technical or business processes that could be done more efficiently? If so, how? What technologies are we currently using that should be phased out to make budget dollars available for new innovative initiatives? What can we do to help foster an innovative company culture? Can it be started today? What measurements can we use to show the return on investment of our innovative ideas? If we knew we would not fail, what [...]

By |2024-11-05T15:22:07+00:00November 5th, 2024|

6 ways to help influence your manager

My boss is a great person, but sometimes I can’t seem to get his attention and support for the things I think are most important for my department. Any suggestions on how influence my manager in this way? The first thing you must do to gain the support and ear of your manager is to be the best employee you can be. You must: Do quality work Embrace company values Meet your deadlines Play well in the organization’s political sandbox . . . and generally, be a true asset to your company With these things now in place you can influence your manager. That said, when reading these suggestions, note that you should choose your tactics wisely, based on your relationship with your manager, your department’s role within IT, and the culture of your organization in general. When you bring issues to your manager, also provide potential solutions and your suggested recommendation. With a well thought out recommendation in hand, you will very likely be able to correct the issue in the manner you wish. Try to view the world from your manager’s perspective. This will not only help you better understand your manager’s needs and wants, it will also help your professional growth should you wish, in time, to attain your manager’s position. Be transparent with your manager. Be equally willing to tell them about the good news as well as the bad news. This approach of sharing both good and bad news has many advantages including the following: It develops [...]

By |2024-10-22T14:27:38+00:00October 22nd, 2024|

Overworked? Maximize your productivity by knowing your zone

Since my company’s layoff last year, my IT department has had more work than we can handle. We’re working really hard but can’t seem to keep up with it. Any thoughts on ways we can increase my productivity? Thanks for your question. My belief is that there are millions of other people asking the same question. I think the best way for me to answer you is to tell you what I do. I’m a big believer in working in your highest zone. Let me begin by explaining my concept of being in the zone. In the zone is being: Mentally clear on the task to be performed Highly focused on a specific task Physically able to perform the task Motivated to perform the task By Mentally Clear, I mean having an exact understanding of what you want to do. It could be something simple, like deleting spam email, or something intense, like designing the new structure for your company’s communication backbone. By, Highly Focused I mean single-mindedness, namely, being able to free yourself from mental distractions, such as thinking about other projects, all the emails you must answer, or a presentation you are making later in the day. By Physically Able, I mean that at this moment you are able to perform the task. For example, I know that if I’m very tired, I have great difficulty doing mentally challenging work like writing performance reviews, answering important emails in a concise manner, or making important technical or managerial decisions. By Motivated, [...]

By |2024-10-16T13:56:46+00:00October 16th, 2024|

Pro-Actively manage your career

People early in their career say “If I work hard, one day I’ll be a THIS.” THIS could be a CIO, Systems Architect, Senior Programmer, or any other professional goal you desire. Then, one day, years later, you look up from your day-to-day activities and realize one of the following . . . Wow, I am now a THIS and I love it! Wow, I am now a THIS and I hate it! I have tried my best to be a THIS and can’t quite get there, but I have done my best I’m not a THIS, and don’t think I’ll get there, because I didn’t really put together a plan to become one. If you are early in your professional career, one of the above four scenarios will most likely come true. If you are further along in your career, like me, one of these four scenarios may already be at play. If you fall into Category #1, you probably either planned well or were very lucky. If fact, maybe it was a little of both. Congratulations, you are in the minority and should be very proud of both your achievements and for creating a plan that helped you get there. If you fall into Category #2, congratulations are still in order. Well done. You have reached a goal in your working career that you fought hard and long to attain. You should appreciate your achievement. The trick for you now is to decide how you can use your past experiences [...]

By |2024-09-18T15:23:13+00:00September 18th, 2024|

It’s ok to say “No”

I’m a software development manager who is continually being pushed by my business users to do more and do it faster, better, and cheaper. I can’t keep up with their demands and I think it’s putting my job in peril. Could I please have your advice on how to deal with this issue? This is a great question. My bet, is that because of the nature of IT’s role and the reduction of resources because of general economic conditions that this issue is on the minds of many IT professionals, tech leads, and managers around the country and around the world. I think this issue can be addressed in a number of ways, including the following: Provide transparency to your business users regarding what your group’s current projects and workload are Once transparency has been achieved, work with your users to prioritize your team’s work in a way that makes sense for both them and you Find creative ways to say “No” to your business users in a way that they understand and accept The remainder of this blog post will discuss this third point. Sometimes it’s not what you say; it’s how you say it. Learning to say “no” in an acceptable and positive way is one of these cases. Also, as an aside, learning to say “no” effectively is more than a tool for the workplace, it is also a life-skill that can potentially help you in all aspects of your life. This trick to say “no” effectively is to [...]

By |2024-09-10T16:01:40+00:00September 10th, 2024|

Does working virtually make you invisible?

I work within a large IT organization and the people in my department have been given the opportunity to work from home. If I do, does it reduce my opportunities for promotion or increase my chances of getting laid off? In short, the answer to your question regarding the effect of working virtually on promotions and layoffs is that it depends on the following: Your company’s culture and norms regarding working virtually The percentage of people at your company that work remotely How visible you can be on a day-to-day basis to your boss and others How effectively you can perform your job remotely Now let’s discuss these items one at a time. Your company’s culture Companies, like people, have specific values, strengths, weaknesses, prejudices, and, dare I say, personalities. That said, consider the following questions when deciding if you want to work virtually: Is the company technically equipped with conference room speakers, remote computer access, and tools needed to facilitate efficient work from outside the office? Does your company conceptually support working virtually or does it simply tolerate it? Can you remotely participate in important department discussions? Is there an out-of-site-out-of-mind mentality for those working out of the office? Is your boss supportive of working virtually or begrudgingly providing the option because it’s company policy? Are virtual teams at your company managed well or managed poorly? Percent of people working remotely The reason I ask this question is that if a high percentage of people work from home or business groups [...]

By |2024-08-30T01:20:45+00:00August 30th, 2024|

Value of technical conferences

Question: Are technical conferences wort the time and money? At their best, you get whisked off to cool locations like Las Vegas and New Orleans. At their worst, they are down the street from where you work, and you have to come back to the office in time for a 4:00 staff meeting. Cool locations aside, with proper planning, a technical conference can be of real value to you, your staff, and your company. This planning is divided into two parts; picking the right conference, and budgeting your time once there. Regarding picking the right conference, consider the following: Do you think the keynote speakers provide you insights that will help you at work as well as help you grow professionally? Will you immediately be using the technologies you will be learning at the conference? If not, the knowledge you have gained will fade by the time you need to use it. Will there be the opportunity of professional networking? If yes, is it with people that can be of value to you professionally? Given that all companies have limited budgets, is this the best conference for you to go to from your company’s and your professional perspective? Is the timing of the conference at a time that will not adversely affect your current work projects or deliverables? Is the timing of the conference at a time that will not adversely affect your family beyond standard traveling inconveniences? As you see, the nature of these questions are to try to assure that [...]

By |2024-08-15T19:40:45+00:00August 15th, 2024|

5 important presentation tips for IT managers

Help! I'm an IT Software Development Manager and was just asked to make a formal 30-minute presentation to senior management on the business intelligence system we just built. What do I do? First, congratulations on the new software you built. If you were asked to present it to senior management, then it must be very good. Well done! To your question regarding your upcoming presentation, consider the following: At a high level, begin your presentation with a short (five minutes maximum) PowerPoint based overview of the system's overall data and functionality, followed by a live demonstration of the system, and ending with a short question/answer session. Regarding your short (yes, I said short again because it's really important) opening PowerPoint, you could potentially include the types of slides listed below. When reviewing this list, note that the goal here is simply to give your audience a context that enables them to understand (and appreciate) the live demonstration of the system. Slide 1: An opening slide contains the system's name and your name: This is important to orient your audience as to what you will be showing them. A typical senior manager's day is going from meeting to meeting. As a result, it would be good to remind them why they are there. Slide 2: A very high-level overview of the data contained in the system: As an example, this slide could say the system includes company financials, sales forecasts, inventory levels, staffing levels, market share statistics, etc. Slide 3: A very high-level [...]

By |2024-07-17T13:04:59+00:00July 17th, 2024|

10 great ways to start a new IT management job on the right foot

I just got a new IT Manager job in a great IT organization. What things can I do to get off to a great start? Thanks, and I hope you publish my question :) Thanks, Justin T. Hi Justin, thanks for writing in. First and most important, congratulations on your new job. There are a number of things you can do to help ensure a quality start. As you will see, some things can be done before you start work, others can be done as early as your first day of employment, and they are all related to learning about your new work environment. Things you can do prior to your first day of work. Learn as much as you can about the company, including its products, locations, history, revenue, and number of employees. This can be done by a combination of studying the company’s website, doing web searches on the company’s name and its product names, and if the company is publicly held, analyze its stock price over the last year and any available investment research notes. Learn about the industry if your new employer is in an industry you are not familiar with (for example, healthcare, financial services, construction, etc.). This will help you gain a better understanding of the environment in which your new company operates. Use LinkedIn and other social media to find someone you know who previously worked for the organization. By talking with a friend who is an ex-employee, you can generally get an unbiased and [...]

By |2024-07-10T16:11:41+00:00July 10th, 2024|

What the Boy Scouts Taught Me About IT Management and IT Client Service

It’s hard for me to believe, but it was about fifty years ago that I received my Eagle Scout award.  There were two of us, myself and a friend.  Achieving this level within scouting was a significant amount of work, but it was also a lot of fun.  What I didn’t understand at the time, as my friend Barry and I stood on the stage to receive our Eagle badges, was the lifelong lessons I had learned that would help me in various ways as I grow older. There were, of course, the obvious lessons, such as knot making, which to this day helps me to properly tie things to the roof of my car in a way that they won’t fly off when driving on the highway.  What I didn’t understand until much later in life, was that the principles I had learned in scouting as a young man, in my early and mid-teens, would help guide my personal and professional life. In addition to learning how to pitch tents and safely start fires, I was also required to memorize a few short statements, such as the scout motto, scout pledge, and a few other short sayings designed to make me a better person and valued member of the community.  One of these sayings in particular was the “Scout Law”: “A scout is trustworthy, loyal, helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave, clean, and reverent.” I’m no longer involved with scouting, so I don’t know if the Scout Law has [...]

By |2024-02-06T19:40:01+00:00February 6th, 2024|
Go to Top