Training Class: Effective Communication in a Virtual Workplace

/Training Class: Effective Communication in a Virtual Workplace
Training Class: Effective Communication in a Virtual Workplace 2020-06-09T00:53:04+00:00

Return to Main Training Page

Class Description

Effective Communication in a Virtual Workplace

This Interpersonal Communication in a Virtual World course is designed to enhance the students’ ability to effectively communicate, both in-person and working virtually, with their peers, clients, management, vendors, staff and others by expanding their knowledge of communication-based concepts, techniques, and best practices.

Course Objectives:

Upon completion of the Effective Communication in a Virtual Workplace course, students will be able to:

  • Use emotional intelligence concepts to their professional advantage
  • Strategically select the best communication medium when working virtually
  • Use structured questioning techniques to fact finding and other workplace-related discussions
  • Apply structured listening techniques to gain deeper understanding of problems and issues
  • Maximize the value of personal and professional interactions

Duration:

  • Two hours

Class Topics include:

  • Emotional intelligence
    • Self-awareness and self-management
    • Social awareness and relationship management
  • Merrill & Reid Social Styles
    • Driver
    • Expressive
    • Analytical
    • Amiable
  • Question Usages/Purposes
    • Accuracy, clarification, completeness, relevance, etc.
  • Active Listening
    • Traditional active listening topology
    • Caring-based listening topology
  • Virtual communication types and effectiveness
    • Written
    • Phone
    • Video
  • Listening Styles
    • Action, informational, etc.
  • Virtual Technology Best Practices
    • Synchronous communication tools
    • Asynchronous communication tools
  • Problem Solving Listening Framework
    • Person, topic, delivery, and setting
  • Email Communications
    • Your written legacy
    • Tips When Writing Emails
    • Ways to enhance your email efficiency

Interested? Click here to contact us!