Training Class: Effective Workplace Communication

/Training Class: Effective Workplace Communication
Training Class: Effective Workplace Communication 2020-03-29T19:53:17+00:00

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Class Description

Effective Workplace Communication

This Effective Workplace Communication course is designed to enhance the students’ ability to effectively communicate with their peers, clients, management, vendors, staff and others by expanding their knowledge of communication-based concepts, techniques, and best practices.

Course Objectives:

Upon completion of the Effective Workplace Communication course, students will be able to:

  • Use emotional intelligence concepts to their professional advantage
  • Use structured questioning techniques to fact finding and other workplace-related discussions
  • Apply structured listening techniques to gain deeper understanding of problems and issues
  • Maximize the value of personal and professional interactions


  • One day

Class Topics include:

  • Emotional intelligence
    • Self-awareness and self-management
    • Social awareness and relationship management
  • Merrill & Reid Social Styles
    • Driver
    • Expressive
    • Analytical
    • Amiable
  • Question Types
    • Closed, open and high yield questions
    • 4. Question Usages/Purposes
    • Accuracy, clarification, completeness, relevance, etc.
  • Active Listening
    • Traditional active listening topology
    • Caring-based listening topology
  • Listening Styles
    • Action, informational, etc.
  • Visual, Auditory, and Kinesthetic (VAK) Communications
    • Understanding how to use VAK to your professional advantage
  • Building Rapport
    • First impressions: the first ten seconds
    • Barriers to Building Rapport
    • Techniques that build rapport
  • Problem Solving Listening Framework
    • Person, topic, delivery, and setting
  • Speaking with Authority
    • Tips and techniques to speak with authority
  • Email Communications
    • Your written legacy
    • Tips When Writing Emails
    • Ways to enhance your email efficiency
  • Body Language
    • Using body language as a communication tool
    • Observing others
    • When others observe you

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