Class Description
Help Desk Support of AI Technologies
This class is part of our Certificate in IT AI Management (ITAIM) program!
This Help Desk Support of AI Technologies course is designed to help IT Help Desk and Service Desk teams support organizational AI-related projects and technologies.
Participants learn how to manage client expectations and satisfaction, clarify and enforce AI policies, and provide practical AI support across different user needs.
The class covers tiered AI support, implementation steps, documenting AI client types, and using influence and change concepts to guide adoption. Attendees also explore effective ways to say “no” while maintaining trust, professionalism, and a strong service mindset.
Course Objectives:
Upon completion of the Help Desk Support of AI Technologies course, students will be able to:
- Support AI projects, tools, and user adoption
- Manage expectations while maintaining strong client service
- Provide practical generative AI user support
- Clarify and reinforce responsible AI policies
- Use tiered support, influence, and change concepts to guide AI adoption
Duration:
- One day
Class Topics include:
- Initial Thoughts on Client Service
- Managing Client Expectations and Satisfaction
- Providing Generative AI Support
- AI Policy Enforcement and Clarification
- Tiered AI Support
- AI Support Implementation Steps
- Supporting AI Using Influence and Change Concepts
- Documenting AI Client Types
- Ways to Say “No”
Click on the below date of your choice and register now!
| Date(s) | Time Zone |
| Tue, Oct 27, 2026 | US Central Time (CST) |